Easy-add reviews & ReviewsPad
In the accommodation sector, guest reviews are more than just feedback – they’re powerful trust signals that can significantly influence booking decisions. Our integrated ReviewsPad system makes managing and showcasing guest testimonials effortlessly simple, helping you build credibility and attract more direct bookings.
Smart Review Management: Building Your Online Reputation
Our innovative review system does more than just collect feedback – it actively helps you manage and enhance your property’s online reputation. Through an intelligent review funnel, we’ve created a system that helps you gather constructive feedback privately while amplifying positive guest experiences publicly.
Here’s how our smart review system works:
- Send guests a simple link to rate their stay
- If guests rate their experience 4 or 5 stars, they’re automatically directed to leave their glowing review on your preferred platform (like Google or Facebook)
- For ratings of 3 stars or below, guests are channeled to a private feedback form where they can share their thoughts on what could have been improved
- This private feedback channel gives you the opportunity to address any issues directly with the guest, potentially turning a negative experience into a positive resolution
- The system helps naturally increase your positive public reviews while managing less favorable feedback constructively
This strategic approach offers multiple benefits:
- Builds a stronger online presence with more positive public reviews
- Provides valuable private feedback for continuous improvement
- Gives you the opportunity to address guest concerns before they become public reviews
- Helps maintain higher ratings on crucial platforms like Google and Facebook
- Streamlines the review collection process with minimal effort on your part
By intelligently managing the flow of guest feedback, our review system helps you build a stronger online reputation while gaining valuable insights for improving your guest experience. It’s a proactive approach to review management that works quietly in the background to enhance your property’s online presence.
Increase Trust – Showcase your reviews/guest comments
Nowadays, nearly everyone who is looking to purchase a product, or book a holiday, will check the reviews of that product or accommodation first.
Showcasing your guest comments on your website increases your online visitor’s trust that your accommodation will be as you have described it.
Using a great Reviews importer such as Repuso (to bring in reviews from Airbnb, Booking.com, Facebook, Google etc) to showcase your accommodation’s latest reviews directly on your own website is a wonderful and easy way to build trust, as they can see that these reviews are genuine.
Alternatively (or in addition), our websites include a fantastic Reviews system, where the owner can copy and paste their best reviews to showcase these on their website. These reviews look terrific, but also help with SEO.