Outstanding support

Comprehensive Support That Gives You Peace of Mind

When you have a website with us, you’re never left to figure things out alone. Our monthly website service includes dedicated support that ensures your accommodation website continues to perform at its best. We understand that running a hospitality business is demanding enough without having to worry about website management, which is why we’ve created a support system that’s responsive, thorough, and tailored to your needs.

At the heart of our support service is our custom-made video tutorials, specifically created individually, for our accommodation owners. These step-by-step guides walk you through every aspect of managing your website, from updating room rates and availability to adding new photos or adding new content. Each tutorial is crafted with clarity in mind, breaking down complex tasks into simple, manageable steps that build your confidence and capabilities.

We believe in empowering our clients to take control of their online presence. Our video tutorials are designed to fit around your schedule – watch them at your own pace, pause when needed, and revisit them whenever you want a refresh. Whether you’re a tech novice or more experienced, our tutorials adapt to your learning style and comfort level.

For those times when you need a more personal touch, our support team is just a phone call away. We offer one-on-one guidance through screen sharing sessions, where we can walk you through any process in real-time. These interactive sessions allow us to address your specific questions and challenges, ensuring you fully understand how to make the most of your website’s features.

Our comprehensive support package means you can focus on what you do best – providing exceptional experiences for your guests – while knowing that your website’s maintenance and management are in expert hands. With our guidance and tools, you’ll develop the skills and confidence to keep your website fresh, engaging, and working effectively for your business.